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HEAD of RETO SSC
HEAD of RETO SSC
ReferenceCZE000047
- Standard / Permanent
- Czech Republic
- INFORMATION TECHNOLOGY
Scope:
All Cardif entities and afiliated subsidiaries located in Continental Europe (Poland, Germany, Spain and Portugal, Czech Republic, Slovakia, Austria, Hungary, Romania, Bulgaria and Croatia), including internal and outsourced activities.
Mission:
The Head of RETO SSC is responsible for managing and delivering IT support and services to entities and affiliated subsidiaries of the Region.
His/her main responsibilities are to manage delivery of applications in the scope of the Shared Service Center in accordance with the regional Industrial Transformation Plan, to set up & manage regional IT shared services delivery, production of assets hosted in EDC, transversal projects in the region.
Responsibilities:
· Responsible to manage the Shared Service Center:
o CE SSC customer relationship (SLA)
o CE SSC external third parties relationship (SLA)
o Procurement
o IT Governance: permanent control plans and any other IT reporting, asset inventory
o Finance: CESC budget consolidation and follow-up, re-invoicing to CESC customers, license management
o HR management: recruitment…
· Accountable for application management:
o Delivery: strategy definition, roadmap follow-up, budget follow-up, obsolescence management
o Outsourced development steering / Suppliers management
o Demand management
o Business needs & Process evaluation: including translation into technical request, user interfaces management
o Training of users: including training documentation management
· Accountable for CE SSC Office activities:
o Project management: including migration to EDC, project portfolio management and project delivery coordination
o Application technical and functional design
o Support to country in integration of CE SSC solutions
o Security assessment (cyber security)
o Application testing
· Accountable for CE SSC Production activities:
o Production management of assets hosted in EDC: including small & big ‘releases’
o IT incident management for assets hosted in EDC
o Vulnerabilities management on assets hosted in EDC
o Data Quality
o EDC IT Continuity coordination
o Security awareness
Requirements and Skills:
· Fluent English spoken and written (min. level B2)
· Strong knowledge of Information Systems & Technology related topics.
· Strong experience as part of transformation projects and as part of daily run of IT operations.
· Good knowledge of technology innovations
· Good knowledge of bancassurance distribution and operating models.
· Strong leadership and managerial skills
· Strong team spirit
· Good formal and informal communication skills
· Good analytical skills
· Used to multicultural working environment
· Culture of Service vis a vis local entities
· Business trips within the zone will be necessary