HEAD of RETO SSC

February 7, 2024

HEAD of RETO SSC

ReferenceHEADOFRETOSSC2

  • Standard / Permanent
  • Czech Republic
  • STEERING
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Scope:

All Cardif entities and afiliated subsidiaries located in Continental Europe (Poland, Germany, Spain and Portugal, Czech Republic, Slovakia, Austria, Hungary, Romania, Bulgaria and Croatia), including internal and outsourced activities.

Mission:

The Head of RETO SSC is responsible for managing and delivering IT support and services to entities and affiliated subsidiaries of the Region.

His/her main responsibilities are to manage delivery of applications in the scope of the Shared Service Center in accordance with the regional Industrial Transformation Plan, to set up & manage regional IT shared services delivery, production of assets hosted in EDC, transversal projects in the region.

Responsibilities:

·         Responsible to manage the Shared Service Center:

o   CE SSC customer relationship (SLA)

o   CE SSC external third parties relationship (SLA)

o   Procurement

o   IT Governance: permanent control plans and any other IT reporting, asset inventory

o   Finance: CESC budget consolidation and follow-up, re-invoicing to CESC customers, license management

o   HR management: recruitment…

·         Accountable for application management:

o   Delivery: strategy definition, roadmap follow-up, budget follow-up, obsolescence management

o   Outsourced development steering / Suppliers management

o   Demand management

o   Business needs & Process evaluation: including translation into technical request, user interfaces management

o   Training of users: including training documentation management

·         Accountable for CE SSC Office activities:

o   Project management: including migration to EDC, project portfolio management and project delivery coordination

o   Application technical and functional design

o   Support to country in integration of CE SSC solutions

o   Security assessment (cyber security)

o   Application testing

·         Accountable for CE SSC Production activities:

o   Production management of assets hosted in EDC: including small & big ‘releases’

o   IT incident management for assets hosted in EDC

o   Vulnerabilities management on assets hosted in EDC

o   Data Quality

o   EDC IT Continuity coordination

o   Security awareness

Requirements and Skills:

·         Fluent English spoken and written (min. level B2)

·         Strong knowledge of Information Systems & Technology related topics.

·         Strong experience as part of transformation projects and as part of daily run of IT operations.

·         Good knowledge of technology innovations

·         Good knowledge of bancassurance distribution and operating models.

·         Strong leadership and managerial skills

·         Strong team spirit

·         Good formal and informal communication skills

·         Good analytical skills

·         Used to multicultural working environment

·         Culture of Service vis a vis local entities

·         Business trips within the zone will be necessary

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